Policy for processing customer reviews and their online publication

DEFINITION

The term “product” and “customers” are defined in the general conditions of use of v3clean.fr, and available on the v3clean.fr website.

OBJECT

v3clean.fr allows its customers to rate and leave a review on the products it sells.

This policy describes in particular the conditions for collecting reviews, moderating and returning reviews to which customers must comply so that their reviews can be accepted and published.

This policy responds to a permanent concern for quality of service of v3clean.fr towards its customers.

The operations of collecting, moderating and returning opinions are completely independent of the operations of advertising and sale of products and services carried out on the site.

CONDITIONS AND TERMS FOR SUBMITTING A NOTICE AND A NOTE

At the end of using the Service and after completion of the Service (see General Terms and Conditions), the customer is invited to give his opinion by writing a comment and to rate the product by expressing his satisfaction on a scale of 1 to 5 on several themes depending on the channel by which he sends his response (SMS, email, or telephone exchange). The items that can be evaluated are: efficiency, delivery, courtesy of customer service, quality of work of our teams, adequate price of the product, general satisfaction and recommendation of the merchant site.

A free field also allows the customer to leave a qualitative review.

Reviews are all requested following the use of the Service concerned and an act of purchasing the Service that results from it. Compensation may occasionally be offered to customers who make the effort to add a video to their review.

This policy is deemed accepted by the customer prior to the submission of his/her comment and rating. This policy remains permanently accessible on the v3clean.fr website.

Each review submitted must be able to be linked to a contactable author.

To leave a review, the customer must be a natural person, not be in a situation of conflict of interest, and have personally used the Service evaluated and finalized the purchase of its product.

In order to ensure the authenticity of his opinion, he must also be able to be identified by the contact details he provides and which are necessary for the proper execution of the Service and the Provision, i.e. the email address and/or telephone number he provided for the proper execution of the Service and/or the Provision.

The reviewer accepts the possibility of being contacted for analysis or processing purposes, if necessary, of his dissatisfaction by telephone or by e-mail.

Comments are generally published within 6 days of receipt of the notice, without this period constituting a commitment of results on the part of v3clean.fr.

The date mentioned on the published notice is the date the notice was filed.

For the convenience of Internet users, we offer commented reviews. Internet users can access all the reviews (with or without comments) published on the v3clean.fr website.

Some of the comments published on the site are anonymized to respect the wishes of the Customers questioned.

V3clean.fr thanks all the people who responded to the satisfaction survey and thus participated in the continuous improvement of its Services and products.

MODERATION

Customer comments are moderated a priori by v3clean.fr so that these contributions do not contravene the laws and customs in force, that they remain decent, courteous and respectful of everyone and that they do not deviate from the subjects that the v3clean.fr site is intended to deal with, or do not divert its purpose.

The role of moderators is to remove comments that violate respect for people or harm the quality of discussions.

The reasons for automatic rejection are, but are not limited to:

• if v3clean.fr considers that its civil or criminal liability or that of one of its Service Providers may be incurred;

• if the message contains insults or rudeness;

• if the message contains random characters or sequences of words without any meaning;

• if the message is unrelated to the noted topic;

• if the attributes of the opinion include concrete elements of conflicts of interest

• if the message is poorly written to the point of being unintelligible;

• if a user makes an inappropriate comment about other content or its author;

• if the message intended to be published contains personal information, such as the first or last name of individuals who are not public figures, a telephone number, a specific physical address or an e-mail address, and in particular in the event of mention of one or more personal information of one of the V3clean.fr Service Providers;

• if the message contains a credit card number, social security number, bank account number, customer reference number or any other information that could lead to identity theft;

• if the message indicates that the user has not completed their consumption experience;

• if the message includes a call for legal action;

• if the Content mentions websites, hyperlinks, URLs, email addresses or telephone numbers, including those of the customer or manufacturer of the product;

V3clean.fr, in accordance with the law, reserves the right not to display any comment that it deems contrary to the above moderation principles or for which a third party, considering one or more of these contributions to be harmful, requests the removal.

V3clean.fr, in its capacity as a simple moderator, cannot guarantee the truthfulness, probity or honesty of the contributions, which may, where appropriate, incur the civil or criminal liability of their author.

In the event that a comment is rejected by the moderators, it should be noted, however, that the rating given is not taken into account for the calculation of the average rating of the service and that it cannot be modified.

Controls:

The collection of opinions as well as the moderation of comments before posting on the site are subject to daily checks by the V3clean.fr teams.

The checks aim to ensure that:

• Customers expressing a review have experienced the Service they are reviewing.

• The necessary assistance for the complete completion of the process of purchasing and using the product has been provided to the customer.

• No changes are made to the comments.

RESTITUTION

Display: We remind you that the collection of opinions is initially intended to inform our teams of points to improve, and that the opinions submitted are not intended to be published in all cases.

The collected opinion is intended to be displayed individually and sometimes anonymously on the internet:

• on the home page of the v3clean.fr website

• and on the pages of each product

and may give rise, as part of our quality approach, to recontact.

The author of a review cannot modify it once he has validated it, except in the event of rejection by the moderators (see paragraph 4 – Moderation). The author of a review cannot ask v3clean.fr to remove it from its website. The Customer can also report to v3clean.fr, with reasons, a review with illicit or inappropriate content or in violation of the T&Cs.

V3clean.fr therefore sometimes selects a review and publishes it, not setting a limit on the duration of display of reviews.

Notes

Not all ratings are taken into account, without exception, in the calculation of satisfaction by service. Average ratings are calculated each time a new review is taken into account by v3clean.fr, with the exception of average ratings calculated over a period explicitly mentioned and determined in time. For each of the cases or types of Services, each rating out of five is calculated on the basis of an arithmetic average of all published reviews.

The ratings for all Services and Benefits are aggregated into a “satisfied customer rate”, reflecting the number of our Customers who rated the Service and Benefits as satisfactory or very satisfactory compared to the number of ratings received.

PERSONAL DATA AND DATA PROTECTION ACT

V3clean.fr, as part of its satisfaction surveys, processes the personal data of its customers and prospects in a computerized manner in compliance with the Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation.

This processing has been subject to the prior formalities required by the National Commission for Information Technology and Civil Liberties.

The information processed is intended for the internal services of v3clean.fr as well as its Service Providers.

Customers have the right to access, rectify, delete and oppose data under the conditions provided for by the Data Protection Act with v3clean.fr by writing to:

v3clean.fr

9 Avenue Franklin Delano roosevelt 75008 Paris